Last updated: 15 August 2026

NIN9 Studios ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This policy explains what we collect when you visit our website, why we collect it, how we protect it, and your rights over that data.

By continuing to use this website, you consent to the collection, use and disclosure of your personal data as described in this policy.

1. What we collect

When you visit our website, we automatically collect:

Device and browser information (type, version, screen size, operating system)

Approximate location (country and city level, derived from your IP address)

Pages you visit, time spent on each page, links clicked, and how you navigate the site

Session recordings and heatmaps showing mouse movement, clicks and scrolling behaviour

Referral source (the site, search engine or link that brought you here)

When you contact us through an enquiry form, email or booking request, we also collect:

• Your name
• Email address
• Phone number (if provided)
• Company or brand name (if provided)
• Project details and any other information you choose to share with us

2. Why we collect it

We collect and use your personal data to respond to your enquiries and quotations, deliver the services you have engaged us for, understand how visitors use our website, improve site performance and user experience, and communicate with you about your project or booking. We do not sell your personal data. We do not use it for third-party advertising.

3. Consent

By using this website or submitting your personal data to us, you consent to us collecting, using and disclosing your personal data for the purposes set out in this policy. Where required by law, we will seek your fresh consent before using your personal data for any new purpose not described here. You may withdraw your consent at any time by contacting our Data Protection Officer using the details in Section 10.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to function properly and to help us understand how visitors interact with the site. Cookies are small text files stored on your device by your browser.

Cookies are set by:

• Pixieset, which hosts our website and uses cookies for essential site functionality, session management and its own analytics.
• Google Analytics, which uses cookies to help us understand aggregate visitor behaviour and traffic sources. Google may process this data on servers outside Singapore. You can opt out at https://tools.google.com/dlpage/gaoptout.
• Microsoft Clarity, which uses cookies to capture session recordings and heatmaps that help us improve the site. Clarity does not record sensitive input fields such as passwords. More information is available at https://privacy.microsoft.com.

You can disable or delete cookies through your browser settings at any time. Please note that parts of the website may not function as intended if cookies are disabled.

5. Disclosure of personal data

We do not sell or rent your personal data. We may disclose your personal data to:

• Our data intermediaries and service providers (such as Pixieset, Google and Microsoft) who process data on our behalf and are bound by confidentiality and data protection obligations.
• Members of our trusted crew network (photographers, videographers, lighting technicians, production assistants and creative specialists) where necessary to deliver a project you have engaged us for.
• Law enforcement, regulators or other authorities where required by law or to protect our legal rights.

6. Transfer of data outside Singapore

Some of our service providers, including Google and Microsoft, may store or process your personal data on servers located outside Singapore. Where this occurs, we take reasonable steps to ensure that your personal data is protected to a standard comparable to the protection under the PDPA.

7. How long we keep your data

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and client data is generally retained for the duration of our working relationship with you, and for up to seven years thereafter for accounting, tax and legal purposes. Website analytics data is retained according to the default retention settings of Google Analytics and Microsoft Clarity.

8. How we protect your data

We take reasonable administrative, technical and physical measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. Access to personal data is limited to authorised personnel who need it to perform their duties. While we make every effort to safeguard your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Your rights under the PDPA

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you and information about how it has been used or disclosed in the past year.
• Request correction of any personal data that is inaccurate or incomplete.
• Withdraw your consent for us to collect, use or disclose your personal data, subject to any legal or contractual restrictions.
• Request that we delete your personal data, subject to legal retention requirements.

We will respond to your request within 30 days as required under the PDPA. A reasonable fee may apply for access requests, in line with PDPA guidelines.

10. Contact us

If you have any questions, requests or complaints regarding this policy or your personal data, please contact our Data Protection Officer:

NIN9 Studios: Data Protection Officer

Email: admin@nin9studios.com

If you are not satisfied with our response, you may contact Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The "Last updated" date at the top of this policy will reflect any changes. We encourage you to review this policy periodically. Continued use of our website after any changes are posted constitutes your acceptance of the updated policy.